You know what, I was writing this great big post about this supremely annoying phone call I went through to cancel my internet cable connection. But I got a lot of it out of my system just writing the rough draft and I don’t want to inflict all that insanity on all of you. So I will just throw out a few tidbits about the phone call.
Total time of the phone call: 1 hour, 21 minutes
Number of times I asked to cancel the service: 22
Number of times the “retention department” person told me they were just doing their job: 2
Number of times I was put on hold: 7
Total time on hold: 18 minutes
One part that had me just shocked by the gall was when I was told they wanted to keep me as a “valued customer.” I think my reply was one of the key takeaways from this whole mess. Unfortunately, I doubt any corporations are listening.
If you valued me, you wouldn’t make me jump through hoops to carry out a simple business transaction.